Saving in the summer?

Although the "January spend" is the time that most affects our pockets, getting that credit card bill in after the Christmas break is always a dread as like most we forget how much we've actually spent! However the "back to school" or as we refer to going back to work after the summer, it...

Common support questions – where to find the answers

With more and more of us working from home as the new normal, online support in today's world is so important and using online capabilities is now an essential part of any process especially in our working environment. To achieve uninterrupted workflow having good online support is paramount in promoting...

Retirement and savings

Are pensions at risk? Periodically, articles appear on the press about whether each country's retirement pension system is sustainable or not. This question depends on where we ask it, European countries, especially Mediterranean countries have a tradition since the XX century of public retirement pension systems, while Anglo-Saxon countries have...

Digital time recording

Time is money - not only in large companies, but also in small companies where there are not so many employees. If you and your employees record your time and note how much time it takes, it can quickly become a valuable tool. Because if employee A needs twice as...

The Brand and Brand positioning in SMEs

A long time ago, we can even speak of decades, when SMEs ceased to be a small company outside the corporate management strategies that large companies and multinationals have always had. When creating, defining, maintaining, directing, and growing a small business, we employ the same concepts and tools that large...

Accountants of tomorrow

Strategic advice instead of paperwork Digitization does not stop at accounting. Studies have shown that accounting is one of the areas that will benefit most from digitalization. Document manager In accounting, a lot depends on receipts. They thus represent the starting point for bookings. The basic principle "No booking without receipt" should...

UTM codes in your publications

One of the most important parts of marketing is being able to know the impact of your campaigns, and therefore to know if that effort has created the expected results. In this way you can demonstrate that the work you do is worthwhile in terms of investment of time and money and therefore...

COVID-19 economic lessons

The COVID global crisis has had effects that have reached all areas of society and will remain in it for a long time. But it has also provided us with lessons in the economic field that we can take advantage of to better face future crises. Let's mention some of them...

How can I improve my customer satisfaction?

In the last article, we presented tools that you can use to measure customer satisfaction and loyalty. If you haven't read the article yet, click here. Improving customer satisfaction But what happens if you get a value that is too low and how can you improve it? Value quality Your...

Measure customer satisfaction and loyalty

Nobody can market your business better than satisfied customers. But it can be difficult to measure factors such as customer satisfaction or customer loyalty. Survey There are several ways to recognize customer satisfaction in a timely manner: Email surveys: Send questionnaires to customers by email and query relevant areas.In-app surveys: Request feedback directly...