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Issues changing your password? Check Managing cookies

Websites often store cookies and other data on your PC/Mac. This data may include information that you have provided, such as your name, email address, and preferences. It helps websites identify you when you return so the site can provide services for you and show information that might be of interest to you.

Mac Users in Safari

You can change options in Safari preferences so that Safari always accepts or always blocks cookies and other website data.

Choose Safari > Preferences, click Privacy, then do any of the following:

  • Prevent trackers from using cookies and website data to track you: Select “Prevent cross-site tracking.” Cookies and website data are deleted unless you visit and interact with the trackers’ websites.
  • Always block cookies: Select “Block all cookies.” Websites, third parties, and advertisers can’t store cookies and other data on your Mac. This may prevent some websites from working properly.
  • Always allow cookies: Deselect “Block all cookies.” Websites, third parties, and advertisers can store cookies and other data on your Mac.
  • Remove stored cookies and data: Click Manage Website Data, select one or more websites, then click Remove or Remove All. Removing the data may reduce tracking, but may also log you out of websites or change website behaviour.
  • See which websites store cookies or data: Click Manage Website Data.

Using Chrome as your browser?

if you have tried this can you please check your browser settings and see if you can confirm you have 3rd party cookies enabled in your browser settings ?

To verify 3rd party cookies in chrome follow these steps :

  1. On your computer, open Chrome.
  2. At the top right, click -> Settings.
  3. Under “Privacy and security”
  4. Verify that blocking 3rd party or blocking all cookies is not ticked.

Important: If you block third-party cookies, all cookies and site data from other sites will be blocked, even if the site is allowed on your exceptions list.

Updated on July 27, 2021

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